How can we help?
Frequently asked questions and how to reach Cakesily.
How do I sign in or reset my password?
Use the Log In page with your email and password, or choose Google sign-in if you set it up. If you forgot your password, use the “Forgot password” link on that page to reset it.
How do I create a quote?
Open the Quote Builder from the Quotes tab. Choose the customer, cake size and tiers, flavors and fillings, decorations, labor, and pricing, then review the suggested price and share the quote with your customer.
How are prices calculated?
Cakesily calculates a suggested price from the ingredient costs, labor, overhead, profit margin, decorations, and other settings you enter. The suggested price is a starting point — you always review and approve the final price before sending it to your customer.
How does the free trial and subscription work?
You start with a 14-day free trial — no payment method required. After the trial, Cakesily is $9.99 per month and renews automatically until you cancel. Your bakery data stays saved throughout.
How do I cancel my subscription?
Web subscriptions can be canceled anytime from the billing portal in your Cakesily account. App Store subscriptions can be canceled from your Apple ID subscription settings. Access continues until the end of the current paid period.
Can I restore a subscription purchased on the App Store?
App Store subscriptions are tied to your Apple ID. To restore access, sign in to Cakesily using the same Apple ID you used to subscribe. Web subscriptions are tied to your Cakesily account and are available after you sign in.
How do I delete my account and data?
Account and data deletion happens inside the app. Sign in, open your Profile settings, and use the delete account option, then complete both confirmation steps. You can start by signing in.
What if I have a technical problem?
Make sure you are using the latest version of the app, check your internet connection, and try signing out and back in. If the issue continues, see the contact options below.
Where can I read about privacy?
See the Privacy Policy for how Cakesily handles your information and how to manage your choices.
Contact Cakesily
A direct support email is on the way. Until it is published here, the fastest way to get help is to use the in-app Help & Support page after signing in.
Get Cakesily
Cakesily runs in your web browser on any device. You can also add it to your phone’s Home Screen from Safari (iPhone) or Chrome (Android) for quick access—no app store download needed.
